On February 23, in response to the online video of “Zhangjiajie tour guides are accused of complaining about tourists’ non consumption”, the Bureau of Culture, Tourism and Commerce of Wulingyuan National Scenic Spot District, Zhangjiajie City reported today that after preliminary verification, the tour group was received by Zhangjiajie Zunyue International Travel Agency Co., Ltd. entrusted by the sales department of Jingzhou Expressway Service Area, Hubei Province, and the tour guide Chen made improper remarks in the car due to the lack of tourists’ shopping. The investigation procedure has been officially launched tonight, and it is planned to severely punish the travel agencies and tour guides involved in accordance with the law, resolutely punish illegal and irregular behaviors such as “false advertising” and “forced shopping”, and effectively safeguard the legitimate rights and interests of tourists.
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