On February 12th, Meituan announced a new development on February 11th, stating that it had started observing and experimenting with the “cancellation of crowdsourcing rider overtime deductions” in some cities in East China since December last year. During this period, local crowdsourcing riders’ overtime situations can be exempted from liability. The results showed that in scenarios such as holidays and long-distance orders, there were relatively more instances of order timeouts, which had a certain impact on the experience of some consumers. Meanwhile, in the observation area, the timeout rate of new riders is significantly higher than that of old riders. Meituan has stated that it has made internal rule improvements based on the results of this discussion, and specific plans will be announced to the public in the near future.
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