On March 15th, 2025, the CCTV 3.15 Evening Gala exposed the chaotic situation of high priced repairs by merchants on the Woodpecker platform. In response, the Woodpecker official stated that the company’s management is very concerned about such issues and has a strict complaint process for repair technicians. They have established a three-level complaint mechanism of “customer service registration – dedicated personnel follow-up – verification and punishment” and promised to respond within 48 hours. If confirmed to be true, strict punishment will be imposed on the technicians. (Nine Faction News)
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