Recently, Taobao announced that it will optimize the “refund only” policy, upgrade the abnormal behavior recognition model for received goods that only require refunds, and reject refund only requests with abnormal behavior. The reporter learned that Taobao’s upgraded refund only recognition model mainly enhances the recognition of abnormal high-frequency refund only, sending back empty packages with few items, high-frequency counterfeit product refunds and other abnormal behaviors. At the same time, it closely monitors unreasonable refund behaviors and protects the rights and interests of merchants.
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